Frequently Asked Questions
MUST BE 21+ TO SHOP.
IF YOU ARE UNDER THE AGE OF 21, PLEASE EXIT THIS WEBSITE.
How do I use my Bud & Rose?
Bud & Rose can be used two ways:
As a smoking device
As a flower vessel: DO NOT ATTEMPT to use Bud & Rose as a smoking device while a flower is in the vessel.
What is included with my Bud & Rose item?
The item as listed on the website
Will my Bud & Rose come with the flowers shown in the photos on the website?
No, the Bud & Rose will come as is without the added flower. Once you receive your Bud & Rose, feel free to use it as a vase by turning the vase 180 degrees if not in use for smoking.
Is my Bud & Rose a replica?
No, each Bud & Rose piece is considered ‘vintage, one of a kind’. We have searched for, curated, and elevated each piece to tell a new story in your home.
Can you replace my downstem and bowl? It broke.
Unfortunately we are not liable for your downstem or bowls if they break.
How do I maintain my Bud & Rose and keep it clean?
When not in use for smoking or being used as a flower vessel, remove water from the vase
Can I cancel my order or add on items after it is placed?
Sorry, but we are unable to cancel or edit orders once they are placed.
My order says it has been delivered, but it’s not here...what should I do?
It’s common for shipping services to stamp a few days prior to the actual delivery. We suggest waiting an additional 5-7 business days for your order to arrive.
You can always file a missing mail request with USPS or UPS by heading to their customer service page on their respective websites.
Do you ship internationally?
Yes, but shipping times will vary and cannot be quoted on timing due to COVID restrictions
What currency do you accept?
All prices are shown as USD regardless of what country you are shopping from.
Do you only accept PayPal?
Yes, at this time we only offer PayPal as a form of payment, as it is the safest form of transaction.
Do you sell replacement parts?
No, we do not sell replacement parts. If your Bud & Rose needs a new downstem or bowl, we recommend visiting your local smoke shop.
General Questions
Please email hello@budandroseshop.com for any inquiries not listed.